Shipping & Returns

Thank you for bringing the tactile forms of Bianco Terra into your sanctuary. Because our pieces are individually hand-sculpted and fragile, we utilize strict logistical guidelines to ensure your art arrives safely.

Shipping & Delivery All original 3D plaster artworks and structural objects are packed with museum-grade care using a specialized double-box insulation method to absorb transit shocks. We ship exclusively via UPS Ground and FedEx Home Delivery within the United States. Every shipment is fully insured for its total retail value. Please allow 7–14 business days for processing and delivery of collection pieces.

Damage in Transit In the rare event that your artwork arrives damaged due to carrier handling, you must contact us at info@biancoterrahouse.com within 48 hours of delivery. Please include high-resolution photographs of both the damaged box packaging and the structural plaster surface. We will immediately process an insurance claim and arrange for a replacement or studio credit.

Returns & Exchanges Because every piece at Bianco Terra is mindfully hand-crafted, uniquely texturized, and delicate to ship, all sales are final. We do not accept returns, refunds, or exchanges for change of mind. We encourage you to carefully review all dimensions, shadow details, and material descriptions before finalizing your acquisition.